1. In general
2. Data controller
2.1. The data management organizations for the processing of your personal data are:
CVR No. 37 94 55 44
2.2. When processing personal information, we comply with the EU Data Protection Regulation (GDPR) as well as the Danish Personal Data Law which may apply after 25 May 2018.
2.4. If you want access to your personal information or do you believe that incorrect data has been registered - or do you have other objections, you can also contact Vengeful Distribution. You have the opportunity to gain insight into what information is registered about you and you can object to a registration in accordance with the rules in the Personal Data Act.
3. Website and cookies
3.1. When you visit one of Vengeful Distribution's own webshops, we use Google Analytics cookies. A cookie is a small text file that is stored in your browser in order to recognize your computer on repeat visits. Cookies help us see how many people visit the site (traffic measurement) and how our users interact with the site. We do not process user behavior information that may link user behavior to specific individuals.
3.2 As mentioned in par. 3.1. we use Google Analytics cookies to give us insight into how visitors use our website. We do not share this data with anyone and the knowledge we gain is used solely to improve the website and the user experience for you as a visitor. You can read more about Google Analytics cookies here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
3.3. You can opt out of cookies from Google Analytics here: https://tools.google.com/dlpage/gaoptout (Not recommended).
3.4. Cookies delete themselves after a certain number of months (may vary), but they renew after each visit. If you want to delete or block cookies, see a guide here.
4. Collection of personal information
4.1. If you are a customer or contact us through one of our webshops, we collect the following general personal information about you, including: name, address, postal code, city, country, mobile number and e-mail address, and billing information such as company name, CVR no. is relevant. In addition, the payment gateway provider collects and stores payment card information when making credit card purchases.
4.2. Personal information is provided to third parties only if it is in the interest of the customer or the visitor.
4.3. We do not collect any specific categories of personal information (sensitive information) about you.
5. Processing of personal information
5.1. We only process personal information to the extent necessary, e.g. when you become a customer or sign up for our newsletter. It can for example. be necessary for us to fulfill our obligations under agreements and related services. It can also be to live up to the obligations we have as a Danish company, where we are covered by Danish law.
5.2. Personal information must be understood as defined in the Personal Data Act.
5.3. To a certain extent, we collect data and use for profiling for purposes that are in the customer's best interest and do not abuse your personal information. In addition, we will not disclose your personal information without your consent unless we are required to do so by law.
5.4. If you are a customer, we use your personal information to:
Submitting order confirmation, tracking mail, etc. for you
Provide customer service, support, answer questions and respond to your requests
Execute your orders and deliver our products
Manage customer relationship management for you
Provide advice on new options, products, prices, system updates, downtimes, etc. via email.
6. Sharing your personal information
6.1. We may share your personal information with the suppliers and business partners who assist us in the execution of your order or who assist us with our IT operations, hosting, logistics, marketing etc. This means, for example, that we may share your information with our service providers, our technical support, our bank and the bank that issued the credit card used for purchase.
6.1.2. We share your information to the extent we are committed to, e.g. as a result of reporting requirements to public authorities such as SKAT.
6.2. The director and customer service staff as well as Vengeful Distribution IT consultants have access to the information registered about you. Vengeful Distribution is responsible for data management at Vengeful Distribution and the related webshops.
6.3. Information provided to Vengeful Distribution and its associated webshops is not published or sold in any way to third parties, unless this is done in connection with restructuring or the full or partial sale of the company. Any disclosure in such a situation will be in accordance with the applicable Personal Data Act at any given time. We do not record any personally sensitive information.
6.4. Information required to submit a Trustpilot request is provided to Trustpilot A / S.
7. Sharing of information with recipients outside the EU / EEA
7.1 As a data controller, we only share personal information with recipients outside the EU / EEA if they undertake to comply with the same European law as we do.
7.2 Through our data processing agreements, we have ensured that these parties do not abuse your aggregate data.
8. Protection of personal data
8.1. According to the Personal Data Act, your personal information must be kept secure and confidential. We store your personal information on restricted access computers located in controlled facilities. Our security measures are monitored on an ongoing basis to determine whether our user information is handled properly and still taking into account your rights as a user. However, we cannot guarantee 100 percent security of data transfers over the Internet. This means that there may be a (limited) risk of unauthorized access to information by others when data is sent and stored electronically. You submit your personal information at your own risk.
8.2 Personal information registered with Vengeful Distribution in connection with a purchase is stored for 2 years, calculated from the end of the relevant financial year in which the transaction is completed, after which the information is deleted. The information is stored in accordance with section 10 of the Accounting Act.
8.3. Personal information that is not registered with Vengeful Distribution in connection with a purchase is deleted or anonymized on an ongoing basis as the purpose for which it was collected ends. Personal data is stored for a maximum of 12 months after the purpose is completed.
8.5. To the extent that personal data is processed about you, according to the Personal Data Act you have the right to be informed which personal data can be attributed to you. If it turns out that the information or data being processed about you is inaccurate or misleading, you have the right to demand that it be corrected, deleted or blocked. You may object at any time to the fact that information about you is being processed. You can also revoke your consent at any time. You also have the opportunity to complain about the processing of information and data concerning you. Complaints are filed with the Data Inspectorate, cf. section 58 (2) of the Personal Data Act. First
9.1. As registered with Vengeful Distribution, you always have the right to object to registrations. You also have the right to be informed what information is registered on you. If your data is incorrect or misleading, you have the right to claim it corrected, deleted or blocked. These rights are yours under the Personal Data Act. If you have any questions about this, please contact Vengeful Distribution. via email email@example.com.
9.2. If you want to complain about your purchase, please contact customer service at firstname.lastname@example.org. If a solution cannot be obtained, you can file a complaint with relevant boards in the area: The Competition and Consumer Agency, Carl Jacobsens Vej 35, 2500 Valby, if the conditions for this are met. You have the opportunity to complain about the processing of information and data concerning you. The complaint is filed with the Data Inspectorate, cf. section 58 (2). First
9.3. Any dispute between the company and the customer is settled under Danish law.
9.4. Pr. On February 15, 2016, European businesses and consumers will receive a new digital platform: ODR. ODR should make consumer complaints about goods and services in the EU easier to handle. ODR stands for online dispute resolution (online complaint resolution). For consumers, this means that they can complain directly to the European company in which they traded. The purpose of the ODR platform is to tie many appeal bodies together. Consumers and businesses can be in direct contact with each other. For example, a Danish consumer can write his complaint in Danish directly to, for example, an Italian company that has been traded with. The complaint is translated by the EU's own translation software into Italian, and thus the company receives the complaint in their native language.
9.5. If something is wrong with your order or does not meet your expectations, please contact us so we can find a satisfactory solution together. According to the law, we must refer to the following link - if you do not want to talk to us first: http://ec.europa.eu/consumers/odr/
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